| What & How? (Procedures) |
| 1. What is the first thing that I should do to make a reservation for Hajj? |
| The first thing to do is choose a program that we offer, you can view the programs either on our website, or on our brochure that was mailed out to our clients on our mailing list. Once you choose a program, you may reserve online or mail the reservation form that is in the brochure, or on our website and mail a deposit of $1,500.00 per person. |
| 2. What happens after I make a reservation and pay the deposit? |
| Once you have made a reservation and paid a deposit per person, if there is any additional information missing, you will be contacted by a sales representative to assist you in the remaining information needed to complete the reservation. After the reservation is complete, you will receive a confirmation, a visa application, and an invoice of your remaining balance to your preference on mail, fax, or email. |
| 3. What happens after I receive the invoice and my confirmation? |
| You will be required to fill out the visa application and provide us with the required documents needed for the visa. Then you will mail all the documents to us so we can process your visa and all other required procedures. You will also need to review your confirmation and make sure that your reservation is accurate. If you need changes to your reservation you must do it at this stage of time, as your reservation will not be changeable after a certain period of time. |
| 4. What is the next step after I send my remaining balance and proper documents? |
| CHU will then start on your visa processing, while confirming your land package, as well as you flight itinerary. Once everything is complete you will receive a package with you day-by-day itinerary, passport with visa, airline tickets, and finalized invoice, confirmation, and your identification card and laminated luggage tags to place on you luggage. |
| 5. When am I supposed to receive my documents? |
| Once all your documents and full payment is received you should expect your documents to be returned within 15 to 22 days. |
| 6. After I receive my complete package with all finalized documents, what is next? |
| You must review all documents and confirmations to make sure there is no mistake in the arrangement made for you. If there are any mistakes please make sure to contact CHU as soon as possible so We may be able to correct it. Please note that this does not mean you can make changes in your reservation. |
| 7. If I do not have any errors in my package what should I do next? |
| By not informing us of any errors, we assume that your package is complete and accurate. Your next step is to prepare for your travel and make sure you are in the airport for the day of your flight at least 3-4 hours prior to your flight departure. |
| 8. What is the significance of my ID card and luggage tags? |
| You will need to have your ID card on at all times starting from your departure from USA until your departure back from Saudi Arabia. It is very important that you do so, so any CHU representative can recognize you and can assist you in any needs that you may require. The luggage tags are very valuable so the luggage can be identified throughout the trip. |
| 9. After we arrive in Saudi Arabia, will a CHU representative meet me? |
| Yes you will be met by a CHU representative, but after the customs process. Please keep in mind that you cannot be assisted during the customs process, but will be assisted after you receive your luggage and exit the customs area. One of our CHU representatives will inform you of your next destination and provide assistance. |
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